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Privacy Policy

What is this Privacy Policy for?

ELM Group (Stafford) Ltd takes your privacy very seriously and is committed to protecting your personal information. This privacy policy sets out the way in which any personal information you provide to us, is used and kept secure by ELM Group (Stafford) Ltd. The policy applies whenever we collect your personal data, including when you use our websites or other digital platforms.

About us

ELM Group (Stafford) Ltd is a group of companies which include ELM Group (Stafford) Ltd (EGSL) and various other entities. This privacy policy applies to all companies within EGSL group. For details of each entity in EGSL, please click the links below:

  • ELM Medical
  • CESAS Medical
  • ELM Access
  • ELM Digital
  • ELM People
  • ELM Meeting Rooms
  • About this Privacy Policy

    This privacy policy applies to this website [www.elmgroupltd.com] and served by ELM Group (Stafford) Ltd and governs the privacy of users who choose to use it. The policy sets out the different areas where user privacy is concerned, and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information, will also be detailed within this policy.

    This policy explains what information we may collect about you, how we may use it, and the steps we take to ensure it is kept secure. We also explain your rights in respect of your personal data.

    Please note that our websites may contain links to third party websites/digital platforms which are provided for your convenience. We are only responsible for the privacy practises and security of our own digital platforms. We recommend that you check the privacy and security policies and procedures of every other website/digital platform that you visit.

    Information we collect and what we use it for

    All personal information that we collect about you will be recorded, used, and protected by us in accordance with the applicable data protection legislation and this privacy policy. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations.

    In broad terms we use your data for the following purposes:

  • To administer and provide the services you request or have expressed an interest in
  • To communicate with you, in the event that the services you have requested are unavailable
  • For record keeping purposes
  • To track your activity on our digital platforms
  • When you interact with our digital platforms we may also automatically collect the following information about your visit. This is to primarily help us better understand how our clients use our platforms and enable us to create better content and more relevant communications:

  • How you reached our digital platform
  • Your journey through our digital platform including which links you click on in our website, any searches you have made, how long you stay on each page and other page interaction information
  • Which videos you have watched and for how long
  • Disclosure of your information

    In order to provide our services to you we may need to appoint other organisations to carry out data processing on our behalf. These may include for example, payment processing, fraud prevention and screening.

    We may share your data with third parties:

    (a) if we are under a legal or regulatory duty to do so

    (b) if it is necessary to do so to enforce our terms of use or other contractual rights,

    (c) to lawfully assist the police or security services with prevention and detection of crime or terrorist activity

    (d) where such disclosure is necessary to protect the safety or security of any persons and /or

    (e) otherwise permitted under applicable law

    Some of the organisations to which we may disclose your personal information are situated outside the United Kingdom and European Union, in countries which may not have laws the protect privacy as extensively as in the United Kingdom. If we do share your personal information with other territories we will take proper steps to ensure that your information is protected in accordance with this privacy policy.

    Accuracy of information

    We take care to ensure all information on our website and about our businesses and services is accurate and up-to-date. However, these are under continuous development and updated. The images, specifications and any prices on the website may, occasionally, be inaccurate or out of date. We have no liability for any inaccurate information and reserve the right to correct it at any time.

    The website and all material available on the website are provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the website is provided to you on the basis that the business excludes all representatives, warranties and conditions and other terms of use which, but for the Terms of Use, might have effect in relation to the website.

    The Website

    This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

    Use of Cookies

    This website uses cookies to better the users experience while visiting the website. Where applicable, this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

    Cookies are small files saved to the user's computer’s hard drive, that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

    Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive, they should take the necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

    This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

    You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].

    Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

    Contact & Communication

    Users contacting this website and / or its owners, do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the relevant data protection legislation. Every effort has been made to ensure a safe and secure form to email submission process, but users using such form to email processes are advised that they do so at their own risk.

    This website and its owners use any information submitted, to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes, using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or, whereby you the consumer, have previously purchased from or enquired about purchasing from the company, a product or service that the email newsletter relates to. This is by no means an entire list of your user rights, in regard to receiving email marketing material. Your details are not passed on to any third parties.

    If at any point you no longer wish to receive information from us, you may unsubscribe.

    External Links

    Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites)

    The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note that they click on external links at their own risk, and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

    Adverts and Sponsored Links

    This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

    Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk, and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

    Social Media Platforms

    Communication, engagement and actions taken through external social media platforms that this website and its owners participate on, are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

    Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution, in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

    This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

    Shortened Links in Social Media

    This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs [web addresses].

    Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links. This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses].

    Resources & Further Information

    v.3.0 May 2018 Edited & customised by: ELM Group (Stafford) Ltd